Last updated: October 5, 2026
We want you to feel good about trying Pocketday. This policy applies to purchases made directly through pocketdaylabs.com.
30-day refund request window
If a Pocketday product is not right for you, email info@pocketdayus.com within 30 days after delivery. Tell us your order number and which item you would like refunded. Opened tins are eligible. We will refund the amount you paid for the affected item, including applicable tax. You do not need to send the product back.
Damaged, incorrect, or missing items
Check your order when it arrives. If an item is damaged, incorrect, or missing, contact us as soon as possible and within 30 days after delivery. Include your order number, a brief description, and a photo when helpful. We will offer a replacement or refund for the affected item. If a shipping charge was paid solely for an affected item that we cannot replace, we will refund that charge too. If tracking says delivered but you cannot find the package, contact us so we can investigate.
No physical returns
For product-safety reasons, we do not accept mailed returns of oral strip supplements. Please do not send items to our business or contact address. You will not pay return shipping because no return shipment is required.
Refund timing and method
We process approved refunds to the original payment method within 5 business days. Your bank or payment provider may take additional time to post the credit. If you have not received an approved refund after 15 business days, email us and we will check its status.
Shipping charges, bundles, and subscriptions
For a change-of-mind or satisfaction request, the original shipping charge is not refunded. For damaged, incorrect, or unfulfilled items, we will refund applicable shipping charges as required by law and as described above. If you bought a discounted bundle, the refund reflects the amount actually paid for the affected item after discounts. A refund for one subscription order does not cancel future orders; please cancel the subscription separately before its next order is processed.
Outside the 30-day window
Contact us if you have a concern after 30 days. We will honor any rights you have under applicable law. Purchases from another retailer are subject to that retailer's return process.
For help, email info@pocketdayus.com or visit our Shipping, Returns & FAQs page.